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Delivery times

The delivery times stated in our order confirmations may vary according to the different items and are stated for information only.

A delay in delivery shall not give the customer the right to cancel their order, refuse to accept the equipment or claim compensation, save for any special exceptional undertaking within the context of a specific contract and save for force majeure.

In case GYMNOVA would not be able to fulfil your order, GYMNOVA is committed to inform you as soon as possible. The deliveries are usually made depending on the incoterm (Incoterm 2000) chosen previously.

Delivery shall be deemed to have taken place at such time as the carriage company takes charge of the goods leaving our warehouses or our supplier's factories.

Transfer Risk

Goods and equipment travel at the purchaser' expense and risk. In the event of damage in transit, the customer must state their complaint in writing on the carrier's delivery note (in accordance with article 133-3 of the Commercial Code), in order to protect their right of action against the carrier, and must confirm their complaint by registered letter with proof of receipt sent to the carrier no more than 48 hours after receipt of the goods.

Returns and Claims

With the exception of damage in transit (which only concerns the carrier), all other complaints relating to a manufacturing defect, incorrect quantities or wrong item received, must be made no more than 2 working days after receipt of the goods and must relate only to replacement of the defective items. Requests should be made to our After Sales Service on

+ 33 (0) 491 875120 or by email:

The department will inform the customer of the steps to take.